L1 Support Engineer

The Role

We are looking for L1 Support Engineers to join our new 24/7 SRE team. This is an entry-level position with paid training and a clear path to becoming a DevOps Engineer.

As an L1 Support Engineer, you will be the first line of defense for our clients' infrastructure. You'll monitor systems, respond to alerts, execute runbooks, and escalate issues when needed.

3-Month BootcampInternal Training

During training you will

• Learn Linux administration, Ansible automation, CI/CD pipelines, and Git workflows
• Master monitoring tools — Grafana, Alertmanager, how to read dashboards
• Practice incident response — using real scenarios from our experience
• Shadow senior engineers — see how they troubleshoot and solve problems
• Get paid while learning — 3M UZS/month during training period

What We Expect

Required (must have on Day 1)

• Basic Linux — can use terminal, navigate filesystem, understand what a command line is
• Understanding of how internet works — what is a server, what is a website, basic concepts
• Good written communication — clear Russian; basic English is a plus
• Comfortable with shift work — including nights and weekends
• Willingness to learn — this is the most important quality

We will teach you

• Linux, Ansible, CI/CD, Git, and GCP basics
• Monitoring and alerting (Grafana, Alertmanager)
• Networking tools (curl, dig, troubleshooting)
• Our runbooks and incident response processes
• Everything else you need to succeed

Personal qualities we value

• Curiosity — you want to understand how things work
• Responsibility — when you're on shift, clients depend on you
• Calm under pressure — incidents happen, we need people who stay focused
• Team player — you'll work closely with engineers across all teams

Nice to have: experience with Docker, Git, any scripting language, cloud platforms. But these are not required — we will teach you.

What You'll Do

Day-to-day responsibilities (after training)

• Monitor client infrastructure through Grafana dashboards
• Acknowledge and respond to alerts within SLA (10-30 minutes)
• Execute runbooks to resolve known issues
• Escalate to senior engineers when necessary
• Communicate incident status to clients and internal teams
• Document incidents and improve runbooks

Your Career Path

This is not just a job — it's the start of your DevOps career:

How the team works

To be promoted from L1 to Junior DevOps

1. Master L1 competencies (alert handling, runbooks, monitoring basics)
2. Write runbooks independently
3. Learn basic Terraform or Ansible
4. Participate in post-mortems
5. Shadow project implementations
6. Receive positive feedback from senior engineers

Work Schedule

Training period (Months 1-3): Regular office hours while learning.

After training: 24/7 shift-based rotation with 12-hour shifts:

Rotation pattern: Day → Night → Off → Repeat

• ~20 shifts per month
• ~10 days off per month
• No consecutive night shifts
• Fair rotation — everyone shares shifts equally

Compensation & Benefits

Salary progression

Benefits

• Paid training — learn on the job from Day 1
• Clear career progression to DevOps Engineer
• Certification support (AWS, GCP)
• Work with enterprise clients and real infrastructure
• Learn from experienced DevOps engineers
• Join DevOpsDays Tashkent and community events

How to Apply

Send your resume to hr@proximaops.io

Subject line: L1 Support Engineer — [Your Name]

In your email, tell us

1. Why are you interested in DevOps?
2. What is your experience with Linux (even if minimal)?
3. Are you comfortable with shift work including nights?
4. When can you start?

Hiring process

1. Resume review (1-2 days)
2. Short call — basic Linux questions, motivation (20 min)
3. Interview — culture fit, communication, problem-solving (30 min)
4. Offer and onboarding